Questions about Pricing and Service Plans
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Q: What are the different pricing plans that you offer for online
backup?
A. We currently have several pricing plans,
including three Small Office/Home User (SOHO) Plans and seven Business
Security Plans to meet all your needs.
Q: Is there a limit to the number of computers that I can install?
A. No. You can use an unlimited number of additional
computers.
Q: Which plan is right for me?
A. If you are a home user or small office and
need to backup only one computer with a modest amount of data then
one of our SOHO Plans is right for you. If you need to: backup
a larger amount of data, backup multiple computers, or backup a
Microsoft Exchange or SQL Server database, then you will want to
purchase one of our Business Security Plans.
Q: What if my needs or my company's needs do not fit into one
of these plans?
A. If you or your company has needs that do
not fit into any of these plans, please contact us via email at
support@backuppuppy.com.
We would be happy to work with you to devise a plan that will fit
your backup requirements.
Q: Is the amount of storage space that I use calculated on a
compressed or uncompressed basis?
A. The amount of storage space is calculated
on a compressed basis. In other words, the storage space you are
using is calculated on the amount of data that is actually sent
and stored on the the servers. Depending on the types of files that
you are backing up, you may actually receive two or three times
as much storage space than you are paying for because of compression.
Q: What if I go over the storage space?
A. If the amount of data that you back up (after
compression) exceeds the amount of storage included in your plan
(plus any additional storage that you have signed up for), you will
receive a notification via email approximately 7 days before the
end of your billing cycle. You will be able to continue to backup
and use the service uninterrupted. This 7 day period gives you the
opportunity to delete files that no longer need backing up or to
purchase additional storage space. If you are still over the purchased
amount at the time of your next billing cycle, you will be billed
for additional storage space.
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