Questions about Backing Up Multiple Computers
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Q: Can two computers share the same Computer ID?
A. No. If two computers have the BoneVault
software installed with the same Computer ID, every time one of
the computers starts a backup, it will overwrite all of the information
from the other computer.
Q: How do I add new users/computers to my account?
A. You can add new users/computers to your
account by contacting us at
support@backuppuppy.com.
We will be able to help you purchase additional users/computers,
if you currently have a single computer account or add additional
users/computers if you have a multi-user account.
Q: How do I install the new computers to my multi-user account?
A. Once you have purchased or added a new computer
to your account, you will download the software to that computer
and follow the installation instructions contained in this User
Guide. Instead of selecting a new Encryption Key, you will Load
or Type in the Encryption Key that you selected for the first computer
of your account (Computer ID 0000). All other aspects of the installation
and configuration are the same.
Q: Do all of the computers of my account need the same Encryption
Key?
A. Yes. All of the computers of your account
do need the same Encryption Key. This enables the account administrator
to ensure that the data for all computers is properly secured.
Q: Do all of the computers of my account need the same Username
and Password?
A. All of the computers require the same Username.
Each computer will have a different Computer ID and may have a unique
Password.
Q: Do all of the computers of my account have different file
catalogues?
A. Yes. Each computer that you are backing
up has different file catalogues so that backups are specific to
each computer.
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