Questions about Backing Up
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Q: How many different versions of the same file can I store?
A. You have the ability to save an unlimited
number of versions of the same file. By default, the software is
set up to save 10 versions. The software includes a sophisticated
wizard that allows you to manage how old versions are handled, giving
you control over your backups and over your storage space.
Q: Can I manually start a backup?
A. Yes, you can begin a backup at any time
using the BoneVault software.
Q: How long will my backups take?
A. The time it takes to perform a backup will
depend on the number of files you are backing up, the size of those
files and the upload speed of your Internet connection. Please keep
in mind that for most broadband connections, upload speed is considerably
slower than download speed.
Your first backup may take hours or even days as all
of the files contained in your backup set will be transmitted to
the BoneVault servers. Subsequent backups will take a substantially
shorter amount of time as only files created and/or modified since
the previous backup need to be transmitted.
Q: Why is my backup taking so long?
A. The length of time it takes to backup, is
dependent on the number of files being backed up, the size of those
files and the upload speed of your Internet connection. Please keep
in mind that for most broadband connections, upload speed is considerably
slower than download speed.
Please also check to see what types of files are included
in your backup sets. Make sure you are not backing up unnecessary
files such as temporary Internet files. If you are backing up your
Microsoft Outlook ".pst" files, keep in mind that these files can
be very large and will change every time you send or receive a new
email. Therefore, you may be transmitting these large files on every
backup.
Q: What types of files should I backup?
A. We recommend that you back up important
data files such as Microsoft Word and Excel documents, financial
information and key databases as well as important multimedia files
such as personal pictures. If you are using Microsoft Outlook, you
may also want to backup your emails, contacts and calendar by including
your ".pst" file in one of your backup sets.
Q: What types of files should I not backup?
A. We do not recommend that you backup Microsoft
Windows system files, applications, and temporary files (including
temporary Internet files). The BoneVault software contains a feature
that allows you to automatically exclude certain files from all
of your backup sets.
Q: How much will my files compress?
A. Every file that is backed up will be compressed.
However, the amount of compression depends on the type of file.
Some files, such as Microsoft Word documents will often be compressed
as much as 3:1 or 4:1. Other files such as many picture and audio
files will compress very little.
Q: Can I setup multiple backup sets to run at the same time?
A. Yes, you can setup multiple backup sets
to run at the same time. However, if you have multiple backup sets
that are set at different times, please ensure that the backups
do not overlap. A second backup will NOT start if another backup
is already in progress.
Q: What happens if a backup is interrupted while it is in progress?
A. If a backup is interrupted because it was
cancelled or because the Internet connection was lost, all of the
files that had been backed up before the backup ended will be available
to be restored. The backup will continue where it left off during
your next scheduled backup or, if you manually begin a backup.
Q: Can I use my computer while a backup is in progress?
A. Yes. You can use your computer normally,
including accessing the Internet while a backup is in progress.
Backups should not significantly affect your system’s performance.
Q: Will a backup occur if my computer is not on?
A. No. Your computer must be on in order for
a backup to occur. In addition, certain systems, especially laptop
computers have varied sleep, hibernate and power save modes. Depending
on the configuration of your system, BoneVault may or may not work
properly if your computer goes into sleep, hibernate or power-save
modes. Please check to make sure that automated backups occur if
your computer enters such a mode. If automated backups do not occur,
you may have to change the mode settings or turn the feature off.
Q: Will a backup occur if my computer is in sleep, hibernate
or power save mode?
A. Depending on the configuration of your system,
BoneVault may or may not work properly if your computer goes into
sleep, hibernate or power-save modes. Please check to make sure
that automated backups occur if your computer enters such a mode.
If automated backups do not occur, you may have to change the mode
settings or turn the feature off.
Q: Will a backup occur if my screen is locked or if I am not
logged in?
A. Yes. You do not need to be logged into your
computer for a backup to occur. You may also lock your screen.
Q: Can I back up a mapped drive?
A. Yes, the BoneVault software supports the
backup of mapped drives.
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