Questions about Account Administration
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Q: What happens if I lose my username and password?
A. If you lose your username or password, email
us at support@backuppuppy.com
and our customer support team will help you with your user information.
Q: What happens if I lose my encryption Key?
A. If you lose your Encryption Key and the
BoneVault software is still installed on your computer, then you
can Print your Encryption Key or Save it to a file at any time using
the software.
If you have had a system failure and your BoneVault
software is not installed, unfortunately, you will not be able to
retrieve your data without your Encryption Key. This is because
in order to ensure that your data is completely secure, BoneVault
does not store a copy of your Encryption Key.
Q: Can I change my Encryption Key?
A. For security purposes, you cannot change
your Encryption Key within the software. The only way to change
your Encryption Key is to reinstall the software and then
select a new Encryption Key. However, you will have to recreate
your backup sets and backup all of your files again.
Q: Can You store a copy of my Encryption Key?
A. In order to maintain the highest level of
security for your data, we cannot store a copy of your Encryption
Key. Please make sure that you keep printed and electronic copies
of your Encryption Key in a secure, offsite location, such as a
Safe Deposit Box.
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